Frequently Asked Questions

Choose the jewelry you love, select any available options, add it to your cart, and complete checkout with your shipping and payment information.

Please contact us as soon as possible. If your order has not been processed, packed, or shipped, we will try to help. Once an order has shipped, changes or cancellations may no longer be possible.

Yes. After your order is placed successfully, you should receive an order confirmation email. Please check your spam or promotions folder if you do not see it.

Orders are usually processed within 1 to 3 business days after payment is confirmed. Processing may take longer during holidays, launches, or promotional periods.

Once your order ships, we will send a shipping confirmation email with tracking information when available. Tracking updates may take some time to appear after the label is created.

Available shipping destinations are shown at checkout. International customers may be responsible for customs duties, import taxes, or local fees required by their country or region.

Eligible items may be returned within 30 days after delivery. Items must be unused, unworn, clean, and returned with original packaging and included accessories.

For hygiene reasons, earrings and pierced jewelry may not be returnable unless the item arrived damaged, defective, or incorrect. Please review our Refund and Returns Policy before sending any item back.

After we receive and inspect your returned item, approved refunds are issued to the original payment method. It may take 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

Keep jewelry away from water, perfume, cosmetics, lotion, and cleaning chemicals. Store each piece separately in a dry place and gently wipe it with a soft cloth after wear.

We recommend removing jewelry before showering, swimming, exercising, or sleeping. Moisture, sweat, chlorine, and chemicals may affect shine, plating, stones, or finish over time.

Jewelry may naturally show signs of wear depending on use, storage, skin chemistry, and exposure to moisture or chemicals. Proper care helps preserve its appearance longer.

Available payment methods are shown at checkout. All payments must be completed through the secure checkout options provided on our website.

Please contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and help with a suitable solution.

You can contact us by email at contact@qiqibobobo.com. Please include your order number if your message is about an existing order.