Refund and Returns Policy

1. Return Window

You may request a return within 30 days after your order is delivered. To be eligible, your item must be unused, unworn, clean, and in the same condition that you received it.

Items must be returned with their original packaging, tags, jewelry pouch, cards, certificates, and any included accessories.

2. Items That Can Be Returned

We accept returns for eligible jewelry items when:

• The item is unused, unworn, and in original condition.
• The return request is made within 30 days of delivery.
• The item includes all original packaging and accessories.
• The item is not listed as final sale, custom, personalized, or non-returnable.

3. Non-Returnable Items

For hygiene, safety, and product protection reasons, some items cannot be returned:

• Earrings, body jewelry, or pierced jewelry, unless the item arrived damaged or incorrect.
• Custom, engraved, resized, or personalized jewelry.
• Gift cards.
• Final sale, clearance, or promotional items marked as non-returnable.
• Items that show signs of wear, perfume, makeup, damage, alteration, or missing packaging.

4. How to Start a Return

To request a return, please email us at contact@qiqibobobo.com with your order number, the item you wish to return, and the reason for the return.

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we are not responsible for returned packages that are lost or damaged in transit.

Original shipping fees are non-refundable unless the return is due to our error.

6. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at contact@qiqibobobo.com.

Include your order number and clear photos of the item, packaging, and shipping label. Once reviewed, we will help arrange a replacement, refund, or other suitable solution.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method.

Refund processing times may vary depending on your payment provider or bank. It may take 5 to 10 business days for the refund to appear on your statement after it has been processed.

8. Exchanges

We currently handle exchanges based on product availability. If you would like a different item, size, or style, please contact us first. In some cases, the fastest option is to return the eligible item and place a new order.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed, packed, or shipped.

If your order has already shipped, you may request a return after delivery if the item meets the return conditions.

10. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned due to an incorrect address provided by the customer, any related shipping fees, return costs, or reshipping fees may be deducted from the refund where permitted.

11. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us before sending your item back:

qiqibobobo
Email: contact@qiqibobobo.com
Return Address: Please contact us for the correct return address before shipping any item.