Shipping Policy

1. Order Processing

Orders are processed on business days, excluding weekends and public holidays. After your payment is confirmed, we will prepare your jewelry for shipment as carefully and quickly as possible.

During peak seasons, promotional periods, or holidays, processing times may be slightly longer than usual.

2. Shipping Destinations

We ship to the destinations available at checkout. If your address cannot be served by our current shipping partners, the order may not be completed or may be cancelled and refunded.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your purchase. The final shipping rate may vary depending on your delivery location, order value, package weight, and available shipping method.

Any free shipping offer, if available, will be shown on the website or during checkout and may be subject to minimum order requirements or destination limitations.

4. Estimated Delivery Times

Delivery times are estimates and begin after your order has been processed and shipped. Actual delivery may vary due to carrier delays, customs processing, weather, holidays, address issues, or other circumstances outside our control.

• Standard shipping: estimated delivery time will be shown at checkout where available.
• International shipping: delivery time may vary by country, customs process, and local carrier handling.
• Pre-order or made-to-order items may require additional preparation time before shipment.

5. Tracking Your Order

Once your order ships, we will send a shipping confirmation email with tracking information when available. Please allow some time for the carrier to update tracking details after the label is created.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, brokerage fees, or other local charges may apply. These fees are not included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for any customs duties, taxes, or fees required by their country or region.

7. Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete address information provided by the customer.

If you notice an address error after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

8. Lost, Delayed, or Stolen Packages

If your package is delayed, please first check the tracking information and contact the shipping carrier for the latest delivery status. If you still need help, contact us and we will assist where possible.

qiqibobobo is not responsible for packages that are marked as delivered by the carrier but are lost or stolen after delivery. We recommend shipping to a secure address where someone can receive the package.

9. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the packaging, shipping label, and damaged item so we can review the issue.

10. Split Shipments

Some orders may be shipped in separate packages due to product availability, item type, or fulfillment location. If your order is split into multiple shipments, you may receive more than one tracking number.

11. Order Cancellations Before Shipment

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

12. Contact Us

If you have questions about shipping, delivery, or tracking, please contact us:

qiqibobobo
Email: contact@qiqibobobo.com