Refund policy

We hope you enjoy the products you purchase from qiqibobobo Inc.

This Refund & Return Policy explains how qiqibobobo Inc (“we,” “us,” or “our”) handles returns, refunds, replacements, damaged products, missing components, and related requests for orders placed through our website.

Scope

This Policy applies to eligible products purchased directly through our official website and delivered within the United States.

Products purchased through third-party marketplaces, retailers, or other sales channels are subject to the return policies of the original seller.

qiqibobobo Inc specializes in children’s wooden toys and play products, which may include:

Wooden educational toys
Wooden puzzles and matching toys
Stacking, sorting, and counting toys
Pretend-play kitchens, shops, and role-play sets
Wooden vehicles and transportation toys
Dollhouses and small-world playsets
Wooden animal and character figures
Building blocks and construction toys
Activity toys and open-ended play products
Related wooden play accessories

Return requirements may vary depending on the product’s size, materials, number of components, condition, and whether it has been assembled, modified, or used.

Return Window

Unless otherwise stated on the product page or during checkout, you may request an eligible return within 30 calendar days from the date the carrier marks your order as delivered.

Return requests submitted after the 30-day period may be declined, except where applicable law requires otherwise.

Submitting a return request within the applicable period does not automatically guarantee approval. The returned product must also satisfy the eligibility requirements stated in this Policy.

General Return Eligibility

To qualify for a return, the product should generally be:

Unused beyond reasonable inspection
Clean and in substantially original condition
Complete with all original parts, pieces, accessories, hardware, manuals, and other included items
Returned with original packaging where reasonably available
Free from customer-caused damage or modification
Accompanied by valid proof of purchase
Approved for return before being shipped back

Products that do not meet the applicable return conditions may be rejected or may qualify for a reduced refund where permitted by applicable law.

Wooden Toys

Wooden toys should be returned complete and in substantially original condition.

Products should not have significant customer-caused:

Scratches
Dents
Chips
Cracks
Stains
Water damage
Writing or markings
Paint or adhesive residue
Broken components
Missing pieces
Unauthorized modifications

Natural wood may have variations in:

Grain
Color
Tone
Texture
Knots
Surface pattern
Finish appearance

These natural variations are part of the characteristics of wooden materials and are not generally considered defects when they do not materially affect the product’s intended use.

Multi-Piece Toys and Playsets

Many of our products contain multiple pieces or accessories.

These may include:

Wooden figures
Blocks
Puzzle pieces
Play food
Vehicles
Accessories
Removable parts
Dollhouse components
Hardware
Activity pieces
Instructions

Multi-piece products must be returned with all components originally supplied with the product.

Where permitted by applicable law, a refund may be reduced or a return may be declined if significant components are missing or if the product has been materially altered after delivery.

Before reporting a missing component, please carefully inspect all packaging, inserts, and protective materials, as smaller pieces may remain inside the packaging.

Assembled Products

Certain wooden toys, dollhouses, pretend-play sets, activity centers, or larger play products may require assembly.

Products that have been assembled may still be eligible for return depending on their condition.

However, customer-caused damage resulting from:

Incorrect assembly
Drilling
Cutting
Gluing
Painting
Modification
Improper installation
Use of unsuitable tools

may affect return or refund eligibility where permitted by applicable law.

All included screws, fittings, accessories, panels, hardware, and other components should be returned with the product.

Contact Us Before Returning a Product

We may work with different fulfillment locations, warehouses, and logistics providers.

Because return destinations may vary depending on the product and order, please do not send a return to our company address or to the address shown on the original shipping package unless our Customer Support team specifically instructs you to do so.

Before sending a product back, contact us within the applicable return period:

Email: contact@qiqibobobo.com
Phone: +1 (719) 649-6019

Please provide:

Your name
Order number
Product name
Reason for the return
Description of the issue
Relevant photographs where requested

For wooden toys, please also let us know whether the product has been:

Opened
Assembled
Used
Modified
Damaged

If the return is approved, we will provide the appropriate return address and return instructions.

Returns sent without prior authorization or to an incorrect location may be delayed or may not be accepted.

Return Shipping Costs

If a return results from a confirmed error on our part, such as:

Incorrect product shipped
Confirmed product defect
Shipping damage
Missing included component
Materially incorrect product

we may provide an appropriate solution such as:

A prepaid return label
Replacement product
Replacement component
Refund
Reimbursement of reasonable return shipping expenses

If the return is for personal reasons, including:

Change of mind
Ordering the wrong product
Selecting the wrong variant
No longer needing the product
Preference-related reasons

the customer is generally responsible for return shipping costs.

Original shipping fees and expedited shipping charges are generally non-refundable for change-of-mind returns, except where applicable law requires otherwise.

We recommend using a trackable shipping service for customer-arranged returns.

qiqibobobo Inc is not responsible for customer-arranged return shipments that are lost or damaged before reaching the approved return destination, except where applicable law provides otherwise.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, materially incorrect, or incomplete, please contact us promptly, preferably within 7 calendar days after delivery.

Please provide:

Your order number
Product name
Description of the issue
Clear photographs of the product
Photographs of the affected area
Photographs of the packaging where appropriate

We may also request photographs of:

The entire product
The damaged or defective component
Outer shipping carton
Internal protective packaging
Shipping label
Missing or incorrect components

Please retain the product and packaging until your request has been reviewed.

Depending on the circumstances, an appropriate resolution may include:

Replacement component
Replacement product
Partial refund
Full refund
Another reasonable solution

The resolution may depend on the nature of the issue, product availability, and applicable law.

Missing Parts or Components

Some wooden toys contain multiple pieces, accessories, or hardware.

Before reporting a missing component, please:

Check all protective packaging
Check carton inserts
Review any included parts list
Review assembly instructions where applicable
Confirm whether the order was divided into multiple shipments
Review all tracking numbers associated with your order

If a component is still missing, please contact us with:

Your order number
Product name
Description of the missing component
Photographs of the product and components received where applicable

Where practical, we may send the missing component rather than requiring the entire product to be returned.

Products Shipped in Multiple Packages

Certain large wooden toys, dollhouses, pretend-play sets, or multi-part products may be delivered in more than one package.

Packages belonging to the same order may arrive on different dates.

Before reporting an entire product as missing, please review all tracking numbers associated with the order and confirm whether all expected packages have been delivered.

Product Safety Issues

If a product arrives with damage that may affect its safe use, please stop using the product and contact us.

Examples may include:

Broken wooden components
Sharp damaged edges
Cracked structural pieces
Loose components caused by shipping damage
Missing essential hardware
Damaged assembled sections

Do not continue using a product if the damage could reasonably create a safety concern.

Where appropriate, we may request photographs or other information to evaluate the issue and determine a suitable resolution.

Incorrect Product or Variant

If you receive a product that is materially different from what you ordered, please contact us promptly.

Please provide:

Your order number
Product received
Product ordered
Photographs of the product
Photographs of the product packaging or label where applicable

If we confirm that an incorrect product was shipped, we will provide an appropriate resolution.

Customized or Personalized Products

If we offer customized, personalized, engraved, specially configured, or made-to-order products, those products may not be eligible for change-of-mind cancellation or return once customization or production has begun.

This restriction does not affect any rights you may have if the product arrives damaged, defective, incorrect, or materially different from the confirmed order.

Any applicable customization or return restrictions will be disclosed before purchase where appropriate.

Final Sale and Clearance Items

Certain products may be clearly marked as:

Final Sale, Non-returnable, or subject to another specific return restriction.

These restrictions apply only where permitted by applicable law and will be disclosed on the relevant product page or during checkout.

A Final Sale designation does not limit legal rights that may apply to products that arrive damaged, defective, or materially different from what was ordered.

Return Inspection

Once an approved return has been received, we may inspect the product to confirm:

The correct product was returned
The product matches the approved return request
The product’s overall condition
All required pieces and components are present
All accessories and hardware are present
The product has not been materially modified
There is no significant customer-caused damage
The return otherwise satisfies this Policy

We will notify you after the returned product has been reviewed.

Where permitted by applicable law, a return may be declined or a refund may be reduced if the returned product does not satisfy the applicable return requirements.

Refund Process

Approved refunds are issued to the original payment method used to place the order.

Eligible refunds generally include the approved product price and applicable taxes.

Original shipping costs are generally not refunded for change-of-mind returns.

Once we have processed an approved refund, please allow approximately 7–14 business days for the funds to appear in your account.

The exact posting time depends on your bank, card issuer, or payment provider.

We generally cannot issue refunds to a different card, bank account, payment method, or individual.

Partial Refunds

Where permitted by applicable law, a partial refund may be offered if the value of the returned product has been reduced because of its condition.

Examples may include:

Missing components
Missing accessories
Missing hardware
Missing manuals
Missing original packaging
Customer-caused cosmetic damage
Assembly damage
Modification
Handling beyond reasonable inspection

Any applicable deduction will be explained after the returned product has been inspected.

Exchanges

We do not generally process traditional direct exchanges.

If you would like a different product, design, set, or available variant, you may return the eligible original product under this Policy and place a new order through our website.

This allows the new order to be processed separately and helps ensure that the replacement product remains available.

A replacement provided because a product was damaged, defective, incorrect, or incomplete is not considered a standard exchange.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

We will make reasonable efforts to cancel an eligible order before fulfillment begins.

Cancellation cannot be guaranteed once the order has entered:

Processing
Packing
Fulfillment
Shipment

Orders that have already shipped normally must be handled through the applicable return process.

Customized or made-to-order products, if offered, may not be cancellable after preparation or production has started.

Gift Orders

Refunds for gift orders are generally issued to the original payment method used by the purchaser.

We are normally unable to issue a cash or card refund directly to a gift recipient who did not make the original payment.

Where appropriate, another solution may be available depending on the circumstances.

Return Abuse and Fraud

Where permitted by applicable law, we reserve the right to reject fraudulent or abusive return requests.

Examples may include:

Altered proof of purchase
Returning a different product
Intentional product damage
Knowingly false missing-component claims
Repeated misuse of the return process
Other fraudulent activity

These measures do not affect consumer rights that cannot legally be restricted.

Consumer Rights

This Refund & Return Policy operates in addition to applicable consumer protection laws.

Nothing in this Policy is intended to exclude, waive, or limit any legal rights or remedies that cannot lawfully be excluded or limited.

Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in:

Our products
Fulfillment arrangements
Business operations
Return procedures
Customer support practices
Applicable legal requirements

The latest version will be published on our website with an updated “Last Updated” date.

Contact Information

For questions regarding returns, refunds, damaged products, missing components, or order issues, please contact:

qiqibobobo Inc – Customer Support
Address: 1500 N Grant St Ste R, Denver, CO 80203, United States
Email: contact@qiqibobobo.com
Phone: +1 (719) 649-6019