Shipping policy

This Shipping Policy explains how orders placed through our website are processed, packaged, shipped, and delivered by qiqibobobo Inc (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

If a shipping address is outside our supported delivery area, checkout may not be available for that destination.

If an unsupported order is accepted because of a technical or processing error, we may contact the customer to cancel the order and issue a refund to the original payment method.

Products

qiqibobobo Inc operates an online retail store specializing in children’s wooden toys and play products.

Our product selection may include:

Wooden educational toys
Wooden puzzles and matching toys
Stacking, sorting, and counting toys
Pretend-play kitchens, shops, and role-play sets
Wooden vehicles and transportation toys
Dollhouses, playsets, and small-world accessories
Wooden animal and character figures
Building blocks and construction toys
Activity toys and open-ended play products
Related children’s wooden play accessories

Products may vary in size, weight, number of pieces, materials, recommended age range, and packaging requirements.

Shipping and packaging arrangements may therefore vary depending on the specific product ordered.

Shipping Carriers

We use established shipping carriers and qualified logistics providers, which may include:

USPS
UPS
FedEx
Other suitable domestic shipping partners

The carrier selected for an order may depend on the delivery destination, package dimensions, package weight, product size and structure, selected shipping service, fulfillment location, and carrier availability.

Orders containing multiple products may occasionally be divided into separate shipments when this provides safer or more efficient delivery.

As a result, packages from the same order may arrive on different dates.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. public holidays.

Order processing may include:

Payment verification
Product availability confirmation
Product or variant verification
Quantity verification
Product inspection
Packaging preparation
Shipping label creation

Additional processing time may occasionally be required during U.S. public holidays, seasonal sales, promotional events, high-volume ordering periods, new product launches, inventory verification, or periods requiring additional packaging or order review.

Processing time is separate from carrier transit time.

Product Packaging

Children’s wooden toys are packaged according to their size, weight, structure, number of pieces, and handling requirements.

Packaging may include:

Protective wrapping
Cardboard shipping cartons
Protective inserts
Cushioning materials
Internal dividers
Component bags or inner packaging
Other protective materials where appropriate

Multi-piece toys, playsets, accessories, or detachable components may be secured separately inside the package to reduce movement during transportation.

Larger wooden toys or multi-part playsets may require larger cartons, additional cushioning, protective corner materials, separate component packaging, or multiple shipping boxes.

We recommend keeping the original packaging until the order has been inspected and all listed pieces, accessories, and components have been confirmed.

Product Safety and Handling

Please review the product page, packaging, labels, and any included instructions before allowing a child to use a product.

Some toys may contain small parts, detachable pieces, or components intended for specific age groups.

Customers should:

Follow the recommended age guidance shown for the product
Review any included assembly or use instructions
Check the product and its components before use
Keep packaging materials away from children where appropriate
Stop using a product if it arrives materially damaged or develops damage that could affect safe use

If a product arrives damaged, incomplete, or with a component that appears unsuitable for use, please contact us before continued use.

Product-specific safety information, where applicable, takes priority over general information in this Shipping Policy.

Estimated Delivery Time

Available shipping options and estimated delivery times are displayed during checkout when applicable.

Estimated delivery time depends on factors such as:

Shipping destination
Selected shipping service
Product size and weight
Carrier network conditions
Fulfillment location

All delivery dates are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery delays may occur because of severe weather, carrier disruptions, U.S. public holidays, peak shipping seasons, high shipping volumes, transportation interruptions, incorrect or incomplete delivery information, delivery access issues, or other circumstances outside our reasonable control.

Shipping Costs

Shipping charges are calculated at checkout based on factors that may include:

Delivery destination
Package weight
Package dimensions
Product size
Number of packages
Selected shipping service

Applicable taxes, where required, are displayed separately during checkout.

Free Shipping

Free standard shipping is available on qualifying U.S. orders totaling $68.00 or more.

The qualifying merchandise subtotal must remain at least $68.00 after discounts, coupons, promotional credits, or other reductions have been applied.

Free shipping applies to eligible standard-delivery orders only.

Certain large, oversized, unusually heavy, or special-handling wooden toys and playsets may be excluded from free standard shipping where additional carrier charges apply.

If an additional shipping or handling charge applies, it will be disclosed before checkout is completed.

Oversized and Multi-Package Orders

Certain large wooden toys, pretend-play sets, dollhouses, activity centers, or multi-part playsets may be larger or heavier than standard parcel shipments.

These products may:

Require special packaging
Be shipped separately from smaller items
Arrive in multiple packages
Use a different carrier from other items in the order
Require additional handling

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.

Delivery dates for individual packages may differ.

Order Tracking

Once an order has been shipped, we will send a shipping confirmation email containing tracking information when tracking is available.

Tracking information may require some time to appear in the carrier’s system after the shipping label has been created.

If an order is shipped in multiple packages, separate tracking numbers may be provided for each package.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please verify that your shipping information includes:

Full recipient name
Street address
Apartment, suite, or unit number where applicable
City
State
ZIP code
Valid telephone number when required by the carrier

Please review your address carefully before completing your order.

qiqibobobo Inc is not responsible for delivery delays, failed deliveries, carrier returns, or additional costs caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Address Changes

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once order processing has started.

Once an order has been transferred to the shipping carrier, we may be unable to change the delivery address.

Any carrier rerouting service, when available, may be subject to additional fees.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Depending on the stage of fulfillment, we may be able to assist with changes involving:

Shipping address
Product quantity
Product variant
Product selection
Order cancellation

Changes and cancellations cannot be guaranteed once an order has entered the packing or shipping process.

Once an order has shipped, it cannot normally be canceled.

Any return after delivery will be handled according to our Refund & Return Policy and applicable law.

Damaged Packages or Products

Please inspect the package and product promptly after delivery.

If an item arrives damaged, contact us as soon as reasonably possible and provide:

Your order number
A description of the issue
Photographs of the outer shipping package
Photographs of the internal packaging
Clear photographs of the damaged product

For multi-piece wooden toys, please identify the specific damaged piece or component where possible.

Please keep the original packaging and the affected product until our review has been completed.

Depending on the circumstances and product involved, an appropriate resolution may include:

Replacement of the product
Replacement of an individual component where available
Partial refund
Full refund
Another appropriate solution consistent with applicable law and our Refund & Return Policy

Lost or Significantly Delayed Packages

If tracking information shows no meaningful movement for an extended period or a package appears to have been lost, please contact us with:

Your order number
The relevant tracking number

We may contact the shipping carrier or logistics provider to request additional information.

Carrier investigations and claim processing may require additional time.

We will review the circumstances and provide an appropriate resolution in accordance with our applicable policies and applicable law.

Missing Items, Parts, or Accessories

Orders containing multiple products may be shipped in separate packages.

Before reporting an item or component as missing, please:

Review all shipment confirmation emails
Check all tracking numbers
Confirm whether all packages have been delivered
Carefully inspect the outer and inner packaging
Review any included parts list or product information

For wooden toys containing multiple pieces, accessories, figures, blocks, hardware, or components, please verify the full package contents before discarding packaging materials.

If an item, part, or accessory is still missing, contact us and provide:

Your order number
The name of the affected product
A description of the missing item or component
Photographs of the products and packaging received where applicable

Delivery Inspection

Customers should inspect orders promptly after delivery.

Please confirm that:

The correct product was received
The correct quantity or selected variant was received
All expected pieces, accessories, and components are present
There is no visible shipping damage
Any moving, detachable, or assembled components appear intact
Any included instructions are reviewed before use or assembly

If a product requires assembly, an adult should review and follow the included assembly instructions before the product is used.

If you identify an incorrect item, damaged product, missing component, or other material issue, please contact us promptly.

Refused or Undeliverable Packages

Packages may be returned to us if:

The delivery address is incorrect or incomplete
The carrier cannot access the delivery location
Delivery attempts are unsuccessful
The recipient refuses delivery
The package remains unclaimed

If an order is returned as undeliverable, we may contact you regarding reshipment or other available options.

Where permitted by applicable law, customers may be responsible for additional reshipping costs, return transportation charges, address correction charges, or other carrier fees caused by incorrect delivery information or refusal of delivery.

Failed Delivery Attempts

Some carriers may make more than one delivery attempt or provide options for:

Pickup at a local carrier facility
Delivery rescheduling
Alternate delivery arrangements

Customers are responsible for following carrier instructions when action is required to complete delivery.

Failure to collect or accept a package may result in the shipment being returned to us.

Risk of Loss

Risk of loss or damage will be handled in accordance with applicable law.

If a shipment is lost, damaged, or materially delayed while in transit, we will make reasonable efforts to assist with the carrier investigation and determine an appropriate resolution.

Product Availability

Products displayed on our website are subject to availability.

In rare cases, an item may become unavailable after an order has been submitted.

If we are unable to fulfill part or all of an order, we may:

Contact you regarding available options
Ship available items separately where appropriate
Cancel the unavailable item
Issue a refund for the unavailable item to the original payment method

We will not substitute a materially different product without the customer’s approval.

Split Shipments

Orders containing multiple wooden toys or playsets may be fulfilled from different inventory locations or may require different types of protective packaging.

We may therefore divide an order into multiple shipments when necessary.

Customers will not normally be charged additional standard shipping fees solely because we choose to divide an order into multiple packages after checkout.

Any special or oversized shipping fee applicable to a product will be disclosed before checkout is completed.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

Our products
Shipping carriers
Fulfillment processes
Delivery services
Business operations
Applicable legal requirements

The latest version will be published on our website with an updated “Last Updated” date.

Contact Information

For questions regarding shipping, order processing, tracking, delivery, damaged products, or missing components, please contact:

qiqibobobo Inc – Customer Support
Email: contact@qiqibobobo.com
Phone: +1 (719) 649-6019
Address: 1500 N Grant St Ste R, Denver, CO 80203, United States